Raven Housing Belief has chosen an internet buyer portal from Aareon (www.aareon.co.uk). The Portal, which can provide a variety of on-line providers to over 6.5k residents throughout Surrey and Sussex, will free-up present call-centre workers to spend extra time with these in larger want. The brand new system permits all clients to entry key providers 24/7, utilizing their very own gadgets from the consolation of their houses. As soon as absolutely operational, the providers that will likely be out there via the MyRaven buyer portal will embrace:
- Updating contact particulars of occupants
- Viewing hire statements, balances and arrears
- Making funds
- Elevating queries equivalent to property points
- Requesting and scheduling repairs / viewing repairs historical past
- Producing electrical and fuel certificates following inspections
- The power to log anti-social behaviour (ASB) points
- Storage rental
Preliminary sign-up has been encouraging with over 1500 clients already registered. This can be a robust begin, and Raven has already met its preliminary short-term objective – to have 20% of hire funds (excluding direct debits) made via the portal. Finally, Raven Housing Belief envisages that the Portal may grow to be the first interface for purchasers, with over 50% of hire funds made on-line. Sooner or later, the MyRaven portal may additionally be used to advertise quite a few ‘residence programmes’ equivalent to new kitchen or rest room campaigns.
Raven Housing Belief selected the Aareon Portal because it may simply replace its present Aareon QL housing administration system with all the client info generated. As well as, the portal’s dashboard-style format was simple to make use of and tailor and there was wonderful integration with different methods equivalent to cost and appointment scheduling.
Commenting on the brand new Portal Joanne Silner, Buyer Companies Supervisor of Raven Housing, stated: “The MyRaven buyer portal has already proved extraordinarily widespread with residents. They’ve discovered that it’s simple to make use of and navigate round. Largely, that is partly a tribute to Aareon’s know-how behind the portal. We’re assured that because the vary of providers supplied expands; MyRaven will grow to be the principle interface of alternative for a lot of of our residents – who fairly merely recognize its comfort. Certainly, we’re already seeing success tales the place some clients are extra comfy to pay on-line when it fits them, quite than make quite a few telephone calls throughout working hours. Past this, the Portal frees up a substantial amount of time for our Buyer Companies Advisors who at the moment are in a position to present an improved degree of service for these clients who want it most.
“Additional to this, our advisors at the moment are in a position to discuss residents via the registration course of with a joined up, skilled method that they vastly recognize.”
For his half Aareon UK’s MD Nigel Rees, welcomed these feedback including, “The MyRaven buyer portal is a shining instance of fine follow and we’re delighted that originally there was such a powerful and constructive response with registrations. The shopper advantages for Raven Housing Belief’s Buyer Service Advisors are clear and from an information standpoint, Raven will derive quite a few vital administration advantages from the combination between the MyRaven Portal and the Aareon QL housing Administration System. We sit up for working carefully with them and exploring different areas the place the Portal and different methods can help the wonderful work they do.”
For additional details about Raven Housing Belief, please contact: James.Groves@ravenht.org.uk
About Aareon (www.aareon.com)
Aareon is the main European Software program Firm offering IT options to the Social Housing Sector. With a few years of business particular information, our place as a worthwhile, rising and progressive organisation permits us to set the usual for enterprise processes within the housing sector each at the moment and into the longer term.
The Aareon Product Suite gives housing suppliers with an enterprise-wide resolution.
Aareon QL Housing, Aareon QL Financials, Aareon QL CRM, Aareon QL Asset Administration, Aareon QL Personnel & Payroll, Aareon 1st Contact Cellular, Aareon 360, Aareon QL Reporting Service, Aareon QL Process Centre Alerts & EDRM.