Hertfordshire-based housing affiliation Thrive Houses has launched an modern app that gives a brand new approach for purchasers to work together with the organisation by way of Apple Retailer or Google Play. The myThrive self-service app makes use of 1st Contact digital software program from Aareon UK (www.aareon.co.uk) to supply a spread of on-line buyer self-service requests 24/7 by way of smartphones and tablets. The app is a vital a part of Thrive’s digital strategy to buyer engagement.
The myThrive app permits prospects to:
- view their account stability
- ebook repairs
- make a fee
- report points and add images, eg. graffiti or fly-tipping
- replace instances eg. anti-social behaviour
- and a lot extra.
While Thrive Houses is retaining all its current buyer contact choices, the app will finally cut back the variety of buyer cellphone calls to its contact centre. This achieves worth for cash and better operational flexibility while offering a further and extremely optimistic engagement expertise for purchasers.
Thrive Houses’ Van
The app integrates with Thrive’s Aareon QL CRM system, so that every one on-line enquiries made replace on the shoppers’ information. This ensures that, at any time, residents can at all times view up-to-date transactions on their account and repairs historical past.
Commenting on the brand new app, Jo Barrett, Operations Director, Thrive Houses, mentioned: “The drive to allow extra self-service choices matches with our concentrate on environment friendly enterprise observe, responding to prospects’ suggestions by offering entry to allow them to self-serve 24/7 at a time and in a approach that fits them. So the app is each a win for Thrive and a win for our prospects. As such, it’s a central factor of our transformational digital technique and we’re actively supporting and inspiring our prospects to go surfing and enroll. Our preliminary comfortable launch has gone very easily and the primary hundred or so prospects are already snug with utilizing it. Finally, our goal is to have nearly all of buyer interplay via the app.
“We determined to maneuver straight to an app, quite than beginning with an improve of our web site, as we knew most of our digital prospects now use a cell machine to entry our webpages. In deciding which system to decide on, we already had a working relationship with Aareon and we have been conscious that 1st Contact is a market chief in each cell and self-service know-how, so we welcomed the chance to work with them. They have been particularly useful within the design stage, for instance we requested them to prioritise the menu decisions according to the most typical requests acquired by our contact centre. The slick, complete menu strategy follows all through the app, making certain it’s each intuitive and simple to make use of.”
Thrive is initially selling the app to prospects via its contact centre scripting, on-hold messaging and by way of their web site (www.thrivehomes.org.uk). The app can also be being promoted via prospects’ annual lease assertion and visually with a vibrant graphic on the again of Thrive’s vans and workers workwear. New prospects are mechanically launched to the app as a part of their ‘on boarding’ and it’s anticipated that almost all will undertake this digital channel to transact with Thrive. Measurable information from Google/Apple analytics will proceed to be reviewed by Thrive as take-up of the app gathers momentum.
Nigel Rees, Managing Director of Aareon UK, welcomed Jo Barrett’s feedback, including: “Thrive is a broadly revered housing affiliation with a first-rate repute for placing its prospects first and taking an modern strategy to enterprise. The myThrive app is a superb reflection of this and we’re extraordinarily impressed by Thrive’s extremely skilled strategy and a focus to element in growing the app to help each prospects and colleagues. Supporting digital prospects’ entry totally is a key factor of Thrive’s digital technique and we’re delighted that they’ve chosen Aareon’s 1st Contact software program to run their on-line self-service app which is able to drive each customer support and effectivity.”
Thrive Houses and Aareon would welcome the chance to share their experiences with different professionals.
About Thrive Houses:
Thrive Houses is a housing affiliation which owns and manages over four,600 rented and leasehold properties in Hertfordshire, Buckinghamshire and Bedfordshire. Thrive exists to supply good high quality inexpensive houses and providers enabling the event of communities the place individuals take pleasure in dwelling.
We do that by working with prospects and companions to ship our strategic targets:
- Resilient with a powerful monetary base
- Aware of buyer wants
- Offering good high quality houses
- place to work.
Thrive Houses’ values inform the way in which it really works – it’s: open, respectful, glorious and dependable.
Go to www.thrivehomes.org.uk to seek out out extra.
About Aareon (www.aareon.com)
Aareon is the main European Software program Firm offering IT options to the Social Housing Sector. With a few years of trade particular information, our place as a worthwhile, rising and modern organisation permits us to set the usual for enterprise processes within the housing sector each at the moment and into the long run.
The Aareon Product Suite offers housing suppliers with an enterprise-wide answer.
Aareon QL Housing, Aareon QL Financials, Aareon QL CRM, Aareon QL Asset Administration, Aareon QL Personnel & Payroll, Aareon 1st Contact Cellular, Aareon 360, Aareon QL Reporting Service, Aareon QL Process Centre Alerts & EDRM.
For details about Thrive Houses contact:
07850 765321 or 01455 614 333